What can be a consequence of poor personal selling?

Missed sales opportunities is a consequence of poor personal selling because effective personal selling relies on building relationships and understanding customer needs. When sales representatives do not communicate effectively, lack product knowledge, or fail to connect with potential customers, they risk not addressing the customers' needs or objections. This can lead customers to feel undervalued or misunderstood, resulting in them choosing not to purchase the product or service.

In a competitive market, where customers have multiple options, the inability to establish a rapport or provide adequate information can deter customers and ultimately lead to fewer sales. Unlike the other choices, which suggest outcomes typically associated with successful personal selling, missed sales opportunities directly highlights a negative result stemming from ineffective sales techniques.