What is the focus of quality control in a business?

The focus of quality control in a business is primarily on ensuring that the products or services meet the required quality standards. This involves monitoring and testing the production process to identify any defects or areas for improvement, ensuring that the end product is reliable, safe, and meets customer expectations. Quality control plays a critical role in maintaining customer satisfaction and brand reputation, as high-quality products are essential for long-term business success. By implementing quality control measures, a business not only sustains its standards but also reduces waste and increases efficiency, which can indirectly support other areas such as cost reduction and productivity improvement.

The other options, while important to a business's overall strategy, do not encapsulate the primary goal of quality control specifically. Lowering production costs, for instance, might be a result of effective quality control measures, but it is not the main focus. Similarly, increasing employee productivity and maximizing sales opportunities are broader business objectives that can be influenced by quality control but do not define its purpose.